Up Town Sneaker Online Store

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Up Town Sneaker
Online Store

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Account

Terms and Conditions

Shopping with Up Town Sneaker gives you confidence knowing every purchase is Verified and Authentic . Up Town Sneaker Verified its own designation and not endorsed by any brands sold on Up Town Sneaker .

Condition

We only allow deadstock on our marketplace. That means every item, sold must be brand new and never worn.

Packaging

Equally important as the product itself, our team ensures packaging meets the highest quality standards to deliver a brand new product.

Experience & Data

There's no substitute for experience. We've inspected every items on behalf of our customers.

Quality Assurance

A final check in our verification process, our QA experts ensure the product meets our high standards.

DISPUTES

If for any reason, you dispute any transaction made on the Up Town Sneaker app or website, your account may be placed on hold until the dispute is resolved. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to item(s) you purchase on the Up Town Sneaker app or website. Without limiting the generality of the foregoing and except as provided under “Returns” above, you will not dispute or seek a chargeback from the company whose credit card or method of payment you used to purchase item(s) on the Up Town Sneaker app or website. Should you do so, your order(s) may be canceled, and we may, in our sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made and may prohibit all persons in whose name(s) the credit accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from purchasing item(s) on the app Up Town Sneaker website.

Return and Refund Policy

RETURNS

We want you to be happy with your purchase, which is why we accept returns on New In Box , never been worn Clean, apparel purchases, that are in the same condition as when shipped and that do not fall within any of the categories described in the next sentence. We do not issue refunds or accept returns or exchanges on any items listed as "Final Sale" on the checkout page, special items (e.g., Custom, Defect, Pre-Release), any used items, , or any items shipped to a freight forwarder or a delivery address in the People's Republic of China. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases except as otherwise required by applicable law or pursuant to our Buyer Protection Policy. You have 3 days to request a return from the date you received the item(s). To initiate a return, tap “Request Return” when you receive your package or contact us here. Once we receive your return, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:

Item(s) must include the return label and packing slip provided by us. Please note returns will not be processed without a UP TOWN SNEAKER return label and packing slip.
Item(s) must be in the condition they were in when sent by us, including but not limited to: same item, no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris (for sneaker items), and all original packaging included.
Item(s) must be shipped to us within 3 days of receiving your return label. The evaluation process may take up to 7 days from receipt of the returned
item and we reserve the right to make the final decision on all return requests.
***Be Very Specific on Customized Orders, check spelling , check colors , check printing before submitting order*** NO REFUNDS on customized orders, Unless error occurred on Up Town Sneakers End, or Either During Shipping, all items are inspected and safely handled.

Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you and less any priority processing fee paid, by issuing you Up Town Sneaker credit to use on future purchases, except as otherwise required by applicable law, in accordance with the Buyer Protection Policy, or otherwise determined by us in our sole and reasonable discretion.

Make sure to only include the item(s) to be returned in your shipping box.

If your return request is not approved by us for any reason, we will notify you of our decision via email. For sneaker item(s), you will have the option to have the item(s) sent back to you at your expense or consigned on your behalf with us. For apparel and accessory item(s), you may have the item(s) sent back to you at your expense. If you elect to have item(s) sent back to you, we will send you an invoice for the shipping costs and send the item(s) to you after you have paid for the return shipping costs. If your return request is not approved by us because we determine that an item sent back to us is not the same item that was shipped to you, you will have the option to have the item sent back to you or disposed of by us at our reasonable discretion. If you choose to have the item sent back to you, we will send you an invoice for the shipping costs back to you. If you do not respond within 14 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the item at our reasonable discretion.